Wednesday, November 21, 2007

Are You Courteous in Real Estate and Life?

What happened to good old fashioned common courtesy? Even if we are in a fast paced environment with so much so readily available, why should that have been the one simple thing to be thrown out - something that takes almost no time at all?

The definition of courtesy according to the Random House Unabridged Dictionary is the "excellence of manners or social conduct; polite behavior; respectful or considerate act or expression; help or generosity." We are in a social atmosphere and a social discipline. What else can real estate be considered? Unless you are totally isolated, then you will have interactions on one level or another with others.

I know that many will blame the change on the familial environment and make-up. Yes, that may be partially true, but it has to go much further than that into the fabric of our society.

Now, don't get me wrong, I must admit that there are times that I may be lacking in such myself, especially with telemarketers. Usually, I try to say ‘no thanks' and ‘goodbye,' but I won't deny that I've also just hung up the phone. Yes, they are annoying and shouldn't be calling you since you are on the DNC list. OK, so we know that's a joke - neither here nor there.

Do you say ‘thank you' to others? Now I won't deny that when I feel someone is rude, I may say ‘you're welcome' if they sometimes do not say ‘thank you'. And, maybe, that's rude on my part. Granted, I don't do things to be acknowledged, but...

Here are some questions to peruse:

Do you hold the door open for the next person or do you even look to see if there is someone behind you?

Do you allow pedestrians to cross in a parking lot or do you feel that they should wait for you? (You do understand that pedestrians do have the right of way most of the time.)

Talking about driving, are you courteous on the road? Do you make room for traffic to merge? Do you use your turn signal all of the time, not some of the time? Do you allow people to move into your lane when they have a turn signal on?

Do you thank a realtor for showing your property?

If a realtor calls you for feedback, do you return their call? Unfortunately, I find that most don't.

But more importantly, are you courteous with your clients - whether they be buyers or sellers?

A major part of being courteous is to take the time to listen and not to interrupt. Too many people, and I'm guilty here as well at times, just hear part of what is being said and then interject because they may feel they know what the other person is getting at. Listen completely, it's not only courteous but makes the other person feel important. Actually, by not doing so, you are indirectly telling that person that they are not worth your time. And, that is just downright rude, everyone has a value and none of us has the right to take that away from anyone.

How much effort does it really take to be courteous to others? We are entering the major shopping season with all the hustle and bustle. A little kindness to the next person goes a long way - and for both of you. They'll appreciate it and you should feel good about yourself. It's all about the aura that you project.

Being courteous in life and business is not something that takes a lot of effort or even a lot of thought. But the rewards, personally and otherwise, are just so great. People do remember the little things.

So, maybe, take a little extra time and send that thank you note. It's interesting, I have a listing and there appeared to be an issue with an upstairs bathroom. Neither here nor there, but I sent a short note to the owner and thanked him for being helpful, etc. The day he got the note he called me. It was obvious that he was taken aback and quite pleased that I thought enough to do this. Will you get a call every time? No! But is the effort worth it? It depends on what you want out of life and your real estate career.

Thank You & You're Welcome!

Till next time - Marc It Sold!

1 comment:

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